Refund policy

Return & Refund Policy

Last Updated: August 21, 2026

Thank you for shopping with The Wardrobe. We want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or exchange under the terms mentioned below.

1. Return & Exchange Window

You may request a return or exchange within 7 days of receiving your order.

To be eligible for a return or exchange:

  • The product must be unused and unworn.

  • The product must be in its original condition.

  • All original tags and labels must be attached.

  • The product must be returned in its original packaging, where applicable.

  • The product must not have been washed, altered, damaged, stained, or exposed to perfume or other substances.

  • You must provide the original order details or order number.

Products that do not meet these conditions may not be accepted for return or exchange.

2. Non-Returnable Items

The following items may not be eligible for return or exchange:

  • Products marked as Final Sale or Non-Returnable

  • Products that have been used, washed, altered, or damaged after delivery

  • Products without their original tags or packaging

  • Products returned after the applicable return period

  • Any item that is damaged due to customer handling or improper use

3. How to Request a Return or Exchange

To request a return or exchange, please contact us at:

Email: work01nandini@gmail.com
Phone: +91 99 2979 2315

Please provide:

  • Order number

  • Name used while placing the order

  • Product name

  • Reason for return/exchange

  • Clear photographs or videos of the product, if the item is damaged, defective, or incorrect

Our team will review your request and provide further instructions.

Please do not send products back without receiving return instructions from us.

4. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product

  • A defective product

  • A wrong product

  • A product that is significantly different from what you ordered

please contact us within 48 hours of delivery.

For damaged or incorrect orders, we may request photographs or videos of the package and product to help us verify the issue.

After verification, we may offer a replacement, exchange, store credit, or refund, depending on the circumstances and product availability.

5. Return Shipping

For returns due to change of mind, size preference, or personal preference, return shipping charges may be the customer's responsibility.

If the return is due to a wrong, damaged, or defective product received from us, we may cover the applicable return shipping cost after verification.

6. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed through the applicable payment method or another suitable method.

Refund processing time may vary depending on the payment provider or bank.

Shipping charges, convenience fees, or other non-refundable charges, if applicable, may not be included in the refund.

7. Refund for Prepaid Orders

For prepaid orders, approved refunds will generally be processed back to the original payment method.

The time taken for the refund to reflect in your account depends on your bank or payment service provider.

8. Cash on Delivery Orders

For Cash on Delivery (COD) orders, if a refund is approved, we may request your bank account or other payment details required to process the refund.

Please ensure that the information provided is accurate.

9. Exchanges

Exchange requests are subject to product availability.

If the requested size, color, or product is unavailable, we may offer an alternative product, store credit, or refund, depending on the circumstances.

10. Order Cancellation

You may request cancellation of your order before it has been shipped.

Once an order has been shipped or dispatched, cancellation may no longer be possible. In such cases, you may need to follow the applicable return process after receiving the order.

11. Return Inspection

All returned products are subject to inspection.

If the returned product does not meet our return conditions, we reserve the right to reject the return and/or refund request.

In such cases, the product may be sent back to the customer.

12. Late or Missing Refunds

If your refund has been approved but you have not received it within the expected processing period:

  1. Check your bank account again.

  2. Contact your payment provider or bank.

  3. Contact us at work01nandini@gmail.com if the refund is still not reflected.

We will assist you in tracking the status of the refund where possible.

13. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us:

The Wardrobe

Email: work01nandini@gmail.com
Phone: +91 99 2979 2315

Address:
263 Barkat Nagar Road,
Barkat Nagar, Tonk Phatak,
Near Gift Paradise,
Jaipur, Rajasthan – 302015, India

Website: nandinii.shop

By placing an order on our Website, you acknowledge and agree to the terms of this Return & Refund Policy.